Effective Date: 25 April 2025
Last Updated: 27 February 2026
Lunabash (Pty) Ltd (“we”, “us”, or “our”) operates the Jogo AI mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you use Jogo AI.
By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create an account, we collect:
Name and surname
Email address
You may optionally upload a profile photo, which is linked to your account.
We automatically collect certain technical information, which may include:
Device identifiers (such as advertising identifiers where applicable)
Device type and operating system
App interaction data
Performance metrics
Crash diagnostics
This information helps us improve performance, reliability, and user experience.
We use third-party analytics services (such as Google Analytics) to understand how users interact with the App. This may include:
Feature usage
Session duration
General usage patterns
Engagement trends
Where possible, analytics data is aggregated or anonymised.
Subscriptions and in-app purchases are processed through:
Apple App Store
Google Play Store
RevenueCat (subscription management platform)
We do not store full payment card details. Subscription status, transaction metadata, and purchase history are managed by the relevant app store provider and RevenueCat.
Jogo AI includes a Free tier supported by advertising.
We use third-party advertising services, including:
Google AdMob
AdMob may collect and process:
Device identifiers
App interaction data
General device and contextual information
This data is used to:
Serve advertisements
Measure ad performance
Prevent fraud and abuse
We currently serve non-personalised advertisements, meaning ads are not based on individual behavioural profiling but may rely on contextual signals such as device type or general app usage.
For more information, please review:
Google Privacy Policy:
https://policies.google.com/privacy
We use collected information to:
Create and manage user accounts
Provide and operate the App
Process subscriptions and purchases
Enforce usage limits (including token allocation)
Improve features and performance
Provide customer support
Send important service updates
Send promotional communications (where permitted by law)
We do not sell your personal information.
We may share information with trusted third-party service providers strictly for operational purposes, including:
RevenueCat – subscription management
Google Analytics – analytics services
Google AdMob – advertising services
Apple and Google – in connection with in-app purchases and subscriptions
These providers process data in accordance with their own privacy policies and applicable laws.
We retain personal data for as long as your account remains active or as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
You may request deletion of your account and associated personal data by contacting:
Upon verified request, we will delete your personal data unless we are legally required to retain certain information.
We implement reasonable technical and organisational safeguards designed to protect your information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your information may be processed in jurisdictions outside your country of residence.
By using the App, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable data protection laws.
Depending on your location and applicable law, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where applicable
To exercise these rights, contact:
We may require verification of your identity before fulfilling certain requests.
Jogo AI is intended for users aged 18 years and older.
We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time.
Any updates will be posted:
Within the App
On our website
Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.